Refund Policy for Tennis Racquet and String Technology

Thank you for choosing www.phillips-moore.com for your tennis racquet and string technology needs. We want to ensure your satisfaction with our products, and we understand that circumstances may arise where a refund is necessary. Please take a moment to review our Refund Policy outlined below:

1. Eligibility for Refund:

a. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

b. Racquets and strings that show signs of wear, use, or damage may not be eligible for a refund.

2. Refund Process:

a. To initiate a refund, please contact our customer support team within [number of days, e.g., 30 days] of receiving the product. You can reach us at [your contact email/phone].

b. Provide your order number, a detailed description of the issue, and, if possible, include photographs to support your claim.

c. Once your request is reviewed and approved, we will provide instructions for returning the item.

3. Return Shipping:

a. Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

b. We recommend using a trackable shipping service to ensure that the returned item is received.

4. Inspection and Processing:

a. Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria for a refund.

b. Refunds will be processed within [number of days, e.g., 7 days] of receiving the returned item.

5. Refund Methods:

a. Refunds will be issued in the original form of payment used for the purchase.

b. If the original payment method is no longer available, store credit may be issued.

6. Non-Refundable Items:

a. Customized or personalized items, as well as gift cards, are non-refundable.

7. Late or Missing Refunds:

If you haven’t received a refund within the specified timeframe, please check with your bank or credit card company. If the issue persists, contact us for further assistance.

8. Exchanges:

We do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

9. Changes to Refund Policy:

We reserve the right to update or modify our refund policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our Refund Policy, please contact us at phillips-moore@outlook.com.